Unwanted items purchased online

Unwanted items or entire orders can be returned to us within 30 calendar days from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• You must notify us within 14 days of purchase that you want to return an item.

• Returned items must be received within 14 days of the returns form being issued.

Please Note: Due to health and hygiene reasons we cannot accept returns on opened products unless faulty.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you.

You will receive the credit within 3-5 workings days depending on your card issuer’s policies.

Cancellation
If you want to cancel an order prior to shipping please notify us via the contact option

If the order has been dispatched you still have 14 days to cancel for a full refund

Unwanted items purchased online
If you no longer need or want an item purchased in-store you have 28 days to return the goods. You can return the items to any of our stores. To qualify for a return, the goods must be:

• Unused and in the same condition as when you purchased them
• Have proof of purchase. (without proof of purchase we may not be able to offer a refund or exchange)
• Have the bank card (if applicable) that you used to make the purchase.

We sometimes sell ex-display models at a reduced price. These products are sold as seen and we are unable to offer exchanges or refunds on these items.

Please Note: Due to health and hygiene reasons we cannot accept returns for items that have been opened.